Conditions and Restrictions:

 

• You may purchase gift cards for use on the Site by you or other customers. Gift cards can be redeemed directly with one of our staff members. 

• Once redeemed, gift cards cannot be transferred. 

• Gift cards are valid for 36 months from purchase date.  Any unredeemed balance that remains on the Gift Card after the 36 months will be voided and will not be available for use.

• If the cleaning cost is less than the value of the gift card, the residual credit will be stored to your Account and can be used for future cleaning services, but the residual credit cannot be redeemed for cash. 

• The residual credit will remain redeemable for 36 months from the date on which the gift card was purchased.  If the credit of a gift card is insufficient for the total cleaning cost of your premise, you must make up the difference through payment by other means.

• You may use as many gift cards as you wish in paying for a cleaning service.

• The gift card must be unused and in its original condition for a refund to be processed.

 

Limitations to Refunds:

 

• Refunds will only be provided within 48 hours from the date of purchase.

• Refunds will be issued in the original form of payment.

• Refunds will not be provided for lost or stolen gift cards.

• Refunds will not be issued for gift cards that have been partially or fully redeemed.

• Refunds will only be granted under circumstances permitted by Australian Consumer Law.

• Refunds will not be provided if the gift card has been tampered with or altered.

 

Legal Compliance:

This policy complies with the requirements of the Australian Consumer Law.

Customers are entitled to a refund if the gift card fails to meet consumer guarantees under Australian Consumer Law.